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Return Policy
Exchange and
Returns (Money Back Guarantee)
If
when you receive your product(s), you are not completely satisfied you may
return the items to us, within 45 days for refund. Returns will take
approximately 5 working days for the process once the goods have arrived. The
precise length depends on the payment provider used (e.g. Paypal, credit card
company, etc). Items must be in their original packaging, all the original
boxes must be intact and included, along with all packaging materials, manuals,
blank warranty cards, plus all accessories and documents provided by the
manufacturer.
You
must first contact us and be in receipt of a return merchandise authorisation
(RMA) number before sending any item back. Any product returned without a RMA
number will not be refunded.
The
money back guarantee does not cover volume/wholesale and customized orders.
Shipping
back to xleppea is paid for by the customer. We are in general unable to refund
you postal fees.
Any
product returned found not to be defective can be refunded within the time
stated above. Goods found to be tampered with by the customer will not be
replaced but returned at the customer's own expense.
By
default, the refund amount cannot exceed the original order amount paid to xleppea.